Frequently Asked Questions

It's simple: book online, leave your laundry outside, and we take care of the rest. Our driver picks up your bag during your chosen window, we wash and fold everything at our facility, and return it to your door within your selected delivery window. You'll receive text updates at every step.

We serve your local area — enter your zip code at the start of the booking to confirm availability in your neighborhood. If you're outside our current service area, email us at hello@washfoldorlando.com and we'll add you to the waitlist.

Pickup and delivery windows vary by neighborhood and route, and are shown when you book. You'll choose a specific window for your pickup and delivery at checkout, and we'll text you when your driver is on the way.

Any closed bag works, but a regular trash bag or laundry bag is preferred. You don't need to label anything; our driver will tag your order at pickup. We cannot accept loose items, laundry baskets, or hampers.

We do not check pockets. Please remove all items from pockets before sending your laundry — pens, chapstick, gum, coins, lighters. We are not responsible for damage to your garments or others in your order caused by items left in pockets.

Yes. There's a special instructions field in the booking form where you can leave one-time notes for our team (gate codes, where to leave your bags, etc.) — it goes straight to whoever handles your order. Your detergent and add-on choices are also remembered automatically for next time, based on your phone number.

No. We specialize in machine-washable items only. Do not include dry-clean only garments in your order — we are not responsible for damage to items with dry-clean only care labels.

You can cancel or reschedule at no charge up to 2 hours before your pickup window. After that, a $10 cancellation fee may apply to cover driver dispatch costs. Email us at hello@washfoldorlando.com or log into your account to make changes.

It happens! A $10 missed pickup fee applies to compensate your driver's time. Contact us at hello@washfoldorlando.com and we'll reschedule your pickup for the next available route day.

Email us at hello@washfoldorlando.com. We respond within a few hours during business hours. For urgent issues related to an active order, you can also reach us through your order confirmation message.

We wash Twin, Full, Queen, and King size comforters. Select the size at booking — pricing is per item by size, shown clearly at checkout.

Comforters are charged per item by size, not by weight. The price you see at checkout is the exact amount you'll pay — no surprises after pickup.

Each comforter is washed individually in a commercial-grade oversized machine and dried thoroughly on a low-heat cycle. We never rush the drying process — large bedding takes time to dry properly, and we make sure it's fully dry before returning it to you.

We specialize in comforters. If you have a duvet insert, thick blanket, or other large bedding item, email us at hello@washfoldorlando.com before booking to confirm we can accommodate it.

Comforter Wash pricing is based on size, not weight, so a damp or wet comforter won't change your price. That said, please make sure it's not soaking wet before pickup — a heavily saturated comforter is harder for our team to handle safely and can affect wash quality.

Comforter Wash turnaround is typically 48 to 72 hours from pickup, depending on your route day and current volume. You'll get a text update once it's on its way back to you.

At this time we do not wash pillows. They require a specialized cleaning process that we are not currently set up to provide.

Stain removal is an optional add-on you can select when booking — it isn't included in the standard wash. Even with stain treatment, we can't guarantee full removal: deep-set, old, or heat-set stains may not come out completely. If you have a heavily stained comforter, add the stain removal option and note it in your booking so we can give it extra attention.

Wash & Fold is priced per pound based on the weight we receive at pickup. A pre-authorization hold is placed on your card at booking for the estimated total. You are only charged the actual amount once your order is weighed. See current pricing at checkout.

Yes, there is a minimum order for Wash & Fold. The minimum is displayed at checkout. Orders below the minimum are charged at the minimum rate.

No sorting needed. We wash mixed loads with color-trapping sheets (dye-grabber sheets) that absorb loose dye, so darks, lights, and colors can safely be washed together without bleeding.

We offer multiple detergent choices, which you'll see listed during the booking process — including a regular option and a fragrance-free, hypoallergenic option. Additional add-ons may also be available at checkout.

Stain removal is a separate add-on service, not included in standard Wash & Fold — select it when booking and note the stained items in your order instructions. Even with stain treatment, we cannot guarantee full removal, especially for set-in or heat-set stains. Pretreating before pickup increases the chances of success.

We are not able to read individual care labels for each garment. All items are washed in warm water and machine dried at medium heat. If you have delicates, dry-clean only, or hand-wash only items, please keep them out of your Wash & Fold order or bag them separately with clear written instructions.

Please do not include: dry-clean only or hand-wash only items, shoes, handbags, hats, pillows, curtains, or items contaminated with bodily fluids, mold, mildew, bed bugs, pet hair, or hazardous chemicals. See our Terms of Service for the full list.

Turnaround is typically 48 hours onwards, depending on the delivery schedule you select at booking. You'll get timely updates throughout the process, plus pickup and delivery reminders and confirmations.

Clothes are neatly folded and returned in our sanitary clear bags.

We offer weekly and biweekly recurring Wash & Fold plans at a slightly reduced per-pound rate. Recurring customers get priority scheduling and a fixed route day. You can pause or cancel anytime through your account or by emailing us.

Wash & Fold and Wash Only pricing is based on the weight received at pickup. Please make sure your laundry is fully dry before pickup so you're only paying for the laundry itself. (Note: this doesn't apply to Comforter Wash, which is priced by size, not weight.)